Help Centre

fb7 FAQ — Your Questions, Answered

Everything Bangladesh players ask about fb7 — from creating an account and depositing with bKash to withdrawing winnings and troubleshooting the app. If you have a question about fb7, the answer is probably right here.

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Mobile App
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Frequently Asked Questions

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Account & Registration

Go to /register and fill in your mobile number, choose a password, and submit. The whole process takes under two minutes. You don't need to upload any documents to start playing — just register, deposit, and go. Make sure you use a mobile number you actually have access to, because that's how fb7 sends account notifications and verifies withdrawals.

You must be at least 18 years old to register and play on fb7. This is a firm requirement and applies to all players regardless of location. fb7 takes responsible gaming seriously — if you are under 18, please do not attempt to register. See the Responsible Gaming page for more information.

On the login page, tap "Forgot Password" and enter the mobile number linked to your account. You'll receive a reset code via SMS. Enter the code, set a new password, and you're back in. If you no longer have access to that mobile number, contact fb7 support via the email on the contact page.

No. Each player is allowed one account only. Creating duplicate accounts is a violation of the fb7 Terms and Conditions and can result in all accounts being suspended and balances forfeited. If you accidentally created two accounts, contact support immediately to have the duplicate closed before it causes a problem.

You can request account closure by contacting fb7 support at [email protected]. Before closing, make sure you withdraw any remaining balance. Once the account is closed, your data is handled in accordance with the Privacy Policy. If you want a temporary break rather than permanent closure, the self-exclusion tool on the Responsible Gaming page is a better option.
Deposits & Payments

Log in to your fb7 account and go to the Deposit section. Choose your payment method — bKash, Nagad, or Rocket — enter the amount, and follow the on-screen instructions to complete the transfer from your mobile wallet. Your balance updates within a few minutes of the transaction being confirmed. Always use the exact reference number shown on the deposit screen so the payment is matched to your account correctly.

The minimum deposit on fb7 is ৳100. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification. Starting with a small deposit is a good idea if you're new — it lets you try the games without committing a large amount upfront.

Most deposits reflect within 5 minutes. If yours hasn't appeared after 15 minutes, check the following:
  • Confirm the transaction was successful in your bKash / Nagad / Rocket app.
  • Make sure you used the correct reference number shown on the fb7 deposit screen.
  • Refresh your fb7 balance page.
If the balance still hasn't updated after 30 minutes and your mobile wallet shows the money was sent, contact fb7 support with your transaction ID and the amount. Do not send a second deposit before the first one is resolved.

fb7 does not charge any platform fees on deposits. The amount you send is the amount credited to your account. Your mobile wallet provider (bKash, Nagad, Rocket) may apply their own standard transaction charges — check with them directly if you're unsure about their fees.
Withdrawals & Winnings

Go to the Withdrawal section in your fb7 account, enter the amount you want to withdraw, and provide your bKash or Nagad number. Submit the request and wait for processing. Most withdrawals are completed within 15 to 30 minutes during normal hours. Make sure the mobile wallet number you enter matches the one registered on your fb7 account to avoid delays.

The minimum withdrawal on fb7 is ৳200. There is no point requesting a withdrawal below this amount as it will not be processed. If your balance is below ৳200, continue playing until you reach the minimum or make an additional deposit to top up your balance.

Withdrawals normally process within 15–30 minutes. Delays can happen during peak hours, public holidays, or if your account requires additional verification. If your withdrawal has been pending for more than 2 hours, contact fb7 support with your withdrawal request ID. Do not cancel and resubmit the request — this can cause further delays.

Common reasons for withdrawal rejection include:
  • The mobile wallet number entered doesn't match your registered account number.
  • You have an active bonus with wagering requirements that haven't been met yet.
  • Your account has a pending verification step.
  • The withdrawal amount is below the ৳200 minimum.
Check your account notifications for the specific reason. If you're still unsure, contact support at [email protected].
Games & Gameplay

fb7 currently offers seven games: Andar Bahar, Crash, Drill That Gold, Bombing Fishing, Dragon of Demons, 3-Hand Casino Hold'em, and Dragon Fishing. The library covers card games, crash games, fishing games, and slots. Visit the Game page for a full overview of each title.

In Crash, you place a bet before the round starts. A multiplier then begins climbing from 1x upward. You need to press "Cash Out" before the multiplier crashes — if you do, your bet is multiplied by whatever value you cashed out at. If the crash happens before you cash out, you lose your bet. You can set an auto cash-out target if you don't want to watch manually. Rounds are short, usually 10 seconds to a couple of minutes.

Andar Bahar is a simple card game. The dealer places one card face-up in the centre — this is the "joker" card. You bet on either Andar (left) or Bahar (right). The dealer then deals cards alternately to each side until a card matching the joker's value appears. If it lands on your chosen side, you win. The game has a very low house edge and rounds are fast, making it one of the most popular games on fb7.

In Bombing Fishing and Dragon Fishing, you fire weapons at fish or creatures swimming across the screen. Each shot costs a set amount from your balance. When you hit a fish, you win a payout based on that fish's value. Bigger, rarer creatures pay more. Special weapons like bombs can hit multiple targets at once. Dragon Fishing also has a jackpot event that triggers randomly and can pay out very large amounts.

Yes. Games like Crash use a provably fair algorithm — the outcome of each round is determined before it starts using a cryptographic seed, and you can verify any past result independently. Other games use certified random number generators (RNG). fb7 publishes RTP (return-to-player) rates for all games so you always know the house edge before you bet.
Mobile App

Visit the App page on fb7.one and download the Android APK file directly. Since the fb7 app is not on the Google Play Store, you need to allow installation from unknown sources in your Android settings before installing. Go to Settings → Security → Unknown Sources and enable it. The APK is safe and scanned before release. iOS is not currently supported — iPhone users can play via the mobile browser at fb7.one.

Try these steps in order:
  • Close the app completely and reopen it.
  • Check your internet connection — switch between Wi-Fi and mobile data to see if that helps.
  • Clear the app cache in your Android settings.
  • Uninstall and reinstall the latest APK from the App page.
If the problem continues after reinstalling, contact support with your device model and Android version so the team can investigate.

There is currently no dedicated iOS app for fb7. iPhone and iPad users can access the full fb7 platform through the Safari or Chrome mobile browser at fb7.one. The mobile website is fully responsive and supports all games, deposits, and withdrawals. Bookmark the site on your home screen for quick access — it works almost like a native app.

When a new version is available, you'll see an update notification when you open the app. Tap the update prompt and it will take you to the App page to download the new APK. Install it over your existing version — your account data and balance are stored on the server, not the app, so nothing is lost during an update.
Security & Privacy

fb7 uses SSL encryption on all pages and transactions, meaning your personal data and payment details are protected in transit. Account passwords are stored using industry-standard hashing — fb7 staff cannot see your password. Game results are independently verifiable for provably fair games. For full details on how your data is handled, read the Privacy Policy.

Act immediately. Go to the login page and reset your password using the "Forgot Password" option. Then contact fb7 support at [email protected] to flag the suspicious activity — the team can review recent login history and lock the account if needed. Going forward, use a strong unique password and never share your login details with anyone.

fb7 collects the minimum data needed to operate your account — your mobile number, transaction history, and gameplay records. This data is used to process payments, prevent fraud, and improve the platform. fb7 does not sell your data to third parties. Full details are in the Privacy Policy.

You can set daily deposit limits directly from your account settings. If you want to take a longer break, the self-exclusion tool temporarily locks your account for a period you choose. Both tools are available without needing to contact support. Visit the Responsible Gaming page for step-by-step instructions and additional resources.

Support Highlights

How fb7 Supports You

Six ways fb7 makes sure you always have the help you need.

24/7 Customer Support

The fb7 support team is available around the clock via email at [email protected]. Whether it's a deposit issue at midnight or a withdrawal question on a public holiday, someone is always there to help Bangladesh players get their problems resolved quickly.

Always Available
Support in Your Language

fb7 support understands the needs of Bangladesh players. Communication is clear and straightforward — no confusing technical jargon, no copy-paste responses. When you contact support, you get a real answer that actually addresses your specific situation.

Player Focused
Fast Deposit & Withdrawal

Deposits via bKash, Nagad, and Rocket reflect within minutes. Withdrawals process in 15–30 minutes under normal conditions. fb7 keeps payment processing fast because waiting around for your money is frustrating — and it shouldn't happen on a platform you trust.

Quick Payments
Secure Account Protection

SSL encryption, hashed passwords, and session monitoring protect every fb7 account. Suspicious login attempts trigger automatic alerts. You can also reset your password at any time without contacting support — full control over your account security is always in your hands.

SSL Secured
Detailed Game Guides

Every game on fb7 has its own dedicated page with full rules, strategy tips, and bet size recommendations. New players can read up before spending any money. Experienced players can use the guides to refine their approach and understand the mechanics more deeply.

Learn Before You Play
Responsible Gaming Tools

fb7 provides deposit limits, session time tracking, and self-exclusion — all accessible directly from your account without needing to contact support. These tools exist because fb7 genuinely wants players to enjoy the platform sustainably, not just spend as much as possible.

Play Responsibly

More Information

Everything You Need to Know About fb7

About fb7 and Who It's For

fb7 is an online casino platform built specifically for Bangladesh players. Everything on the platform — from the payment methods to the game selection — is designed around how people in Bangladesh actually want to gamble online. Deposits and withdrawals work through bKash, Nagad, and Rocket, which are the mobile wallets most Bangladesh players already use every day. All balances are displayed in Bangladeshi Taka with no currency conversion involved.

The fb7 game library is deliberately focused rather than overwhelming. Seven carefully chosen games cover the main categories Bangladesh players enjoy: card games like Andar Bahar and 3-Hand Casino Hold'em, the high-tension Crash game, fishing games like Bombing Fishing and Dragon Fishing, and slots like Drill That Gold and Dragon of Demons. Each game has been selected because it works well on mobile, runs smoothly on mid-range Android devices, and offers genuine entertainment value.

Understanding fb7 Deposits and Withdrawals

One of the most common questions new fb7 players have is about how money moves in and out of the platform. The short answer is: it's straightforward. You deposit using your bKash, Nagad, or Rocket account, and you withdraw back to the same mobile wallet. There are no bank transfers, no credit cards, and no complicated verification steps for standard amounts.

The minimum deposit is ৳100 and the minimum withdrawal is ৳200. Deposits typically reflect within a few minutes. Withdrawals process in 15 to 30 minutes under normal conditions. The most important thing to remember is to always use the reference number shown on the fb7 deposit screen — this is how the system matches your payment to your account. Missing or incorrect reference numbers are the most common cause of deposit delays.

Pro tip: Always screenshot your deposit transaction confirmation from your mobile wallet app. If there's ever a dispute, having the transaction ID and timestamp makes it much easier for support to resolve quickly.

Getting the Most Out of the fb7 App

The fb7 Android app is the best way to play on mobile. It's faster than the browser, sends push notifications for promotions and withdrawal confirmations, and has touch controls optimised for phone screens. The APK is available on the App page and installs in under a minute on any Android device running Android 6.0 or higher.

Because the app isn't distributed through the Google Play Store, you need to enable "Install from unknown sources" in your Android settings before installing. This is a standard step for any APK installed outside the Play Store and doesn't indicate anything unsafe about the file. The fb7 APK is scanned and verified before each release. If you're on an iPhone, the mobile browser version of fb7.one works well and supports all the same features — you can add it to your home screen for quick access.

Choosing Your First fb7 Game

If you've never played on fb7 before, Andar Bahar is the best starting point. The rules are the simplest of any game in the library — you pick a side, the dealer flips cards, and you win if your side matches first. Rounds take about 30 seconds and minimum bets are low, so you can get comfortable with the platform without risking much. Once you've played a few rounds of Andar Bahar and understand how the platform works, you can explore the other games at your own pace.

Crash is the second most popular game on fb7 and it's worth trying once you're comfortable with the basics. The concept is simple but the tension is real — watching a multiplier climb while you decide when to cash out is a genuinely different experience from any card game. Start with small bets and get a feel for the timing before increasing your stake. Dragon Fishing is worth trying if you want something more relaxed — the sessions can be as long or as short as you want, and the jackpot events add an element of excitement that keeps things interesting.

Staying Safe on fb7

Your fb7 account security is largely in your own hands. Use a strong password that you don't use on any other site. Never share your login details with anyone — fb7 support will never ask for your password. If you receive any message claiming to be from fb7 and asking for your password or payment details, treat it as a scam and report it to [email protected] immediately.

On the responsible gaming side, fb7 provides tools that let you control your own spending. You can set a daily deposit limit from your account settings — once you hit that limit, no further deposits are accepted until the next day. If you feel like you need a longer break, the self-exclusion tool locks your account for a period you choose. These tools are there for a reason and there's no shame in using them. Gambling should be entertainment, not a source of stress.

If gambling is affecting your daily life, finances, or relationships, please visit the Responsible Gaming page for support tools and resources. You can also self-exclude directly from your account settings at any time.

Still Have Questions?

If your question isn't covered in the FAQ above, the fb7 support team is available 24/7 at [email protected]. When you contact support, include as much detail as possible — your registered mobile number, the issue you're experiencing, and any relevant transaction IDs or screenshots. The more information you provide upfront, the faster the team can resolve your issue without needing to ask follow-up questions.

You can also find additional information in the About Us page, the Terms and Conditions, and the Privacy Policy. These pages cover the rules and policies that govern how fb7 operates, and reading them is worthwhile if you want to fully understand your rights and responsibilities as a player.


Ready to Start?

Still Have Questions? We've Got You Covered.

Create your free fb7 account in under two minutes, deposit in BDT via bKash or Nagad, and start playing today. If anything comes up, support is available 24/7.

18+ only. Please gamble responsibly. Terms and conditions apply.